I have never had a massage in my entire life so making the decision made me slightly nervous which it should never have because people get massages as a treat to get away and relax. So of the many places I could have chosen I chose IMR because of all the great things I hear about them word of mouth and on social media. I must say I made a great decision! The interior is very nicely decorated and accommodating. It smells very nice as well including complimentary water, tea, and coffee for the clients. Ashley at the front desk was very friendly. My massage therapist Matt was awesome! He made my experience all of what it should be and more! I will definitely continue to come back and continue to refer new business!
Dpm D. 2/20/2020
I was recently in a car accident and experiencing some pain due to whiplash. I knew massage would help, so I took to Yelp to find a local therapist. IMR Massage was a top result, and I decided to book with them (despite their premium prices) based on their glowing reviews specifically for post-accident "medical" massage therapy.
My first visit was an unmitigated disaster - easily the worst massage I have ever received! The "therapist" had a skills commensurate with what I'd expect from a random person off the street. To his credit, he interviewed me about my condition and checked in about pressure preferences, which he accommodated. However, my issue was not the pressure, but his technique. He had only a few moves in his quiver - bluntly rolling a knot in my shoulder back and forth over and over, roughly "plucking" the muscles along my spine against the grain, and rubbing open palms up and down my back. The first two moves became so painful I had to ask him to stop. He then simply rubbed up and down my back for at least 30 minutes - no kneading, no targeted pressure, nothing. I was so shocked and uncomfortable throughout the whole process, I contemplated getting up and leaving. Unfortunately I chose to stay, and ended up in more pain than when I arrived (not "good pain" from grinding things out). When the receptionist asked how my massage was, I took a deep breath and shared that it was a surprisingly painful, disappointing experience. She was very apologetic and offered me a comped session if I would come back for another try, which I accepted.
My second visit was a few days later - and it was great! Michael was my therapist this time around, and he was careful to ask lots of questions, start off slow and gentle, and check in with me throughout the massage. The massage itself was a night-and-day improvement over the first. Michael used several effective techniques that demonstrated his skill as a trained, professional massage therapist. In the end, I felt quite a bit of relief!
I am very grateful for the excellent customer service. IMR took me seriously, and made sure I got what I was looking for. Crap happens - not every service encounter is going to be excellent - but IMR showed their integrity in their desire to make things right.
Would I go back? Yes! Would I recommend IMR? Yes, with one caveat - know your therapist.
Sarah P. 2/13/2020
IMR is my go to for a really great massage! Every time I get to IMR it's an immediate sense of tranquility. The owner must've put her time in with the place bc the decor and art is everything! The receptionist Alex is always prompt and smiling every time I arrive. Already knowledgeable on what I'm there for. She pulls up my name and directs me to my therapist for the next hour or so. She also is great at picking the CBD rubs that I would like during my session. I believe last time the therapist forgot it but alex had it ready out front of the door so we didn't miss any time away from our massage! Lavender is freaking amazing. Matt is one of my favorite massage therapist! Super friendly and ready to go with my massage. His music is always a great choice which I think is important in every session. I have a lot of knots because of my job and I'm very tense on one side of my body. He goes very slow and gets everything without making me extremely sore and nervous each time I get a massage! No one wants to be in pain while in such a therapeutic environment. Matt and Alex were awesome and I would definitely come back! 10/10 Also the sauna rooms they have are amazzzzingggg!!! I've never felt more relaxed after a private yoga session with myself at IMR Very awesome hidden gem in henderson
Megan M. 2/23/2020
Joining the other reviews on raving on this place! My husband lives in chronic pain due to his back and working construction. He was on so much medicine that nothing was working for his pain any longer. Crystal worked wonders on his back, and he actually came home smiling after a long day of work because his pain was manageable after ONE visit with crystal. I have him set up for another session soon, and will be going myself! The owner is very kind, recommended who she felt would be best for the situation at hand, got him in on a moments notice, and was with me every step of the way. Highly recommended, you wont be disappointed!
Kari P. 10/29/2019
Super clean and really professional. They're also very knowledgeable about the different muscles in your body so they know the correct method and areas to work on. I had tension headaches from working out and they were gone in two days after they got all the knots in my shoulders and neck out.