I was recently in a car accident and experiencing some pain due to whiplash. I knew massage would help, so I took to Yelp to find a local therapist. IMR Massage was a top result, and I decided to book with them (despite their premium prices) based on their glowing reviews specifically for post-accident "medical" massage therapy.
My first visit was an unmitigated disaster - easily the worst massage I have ever received! The "therapist" had a skills commensurate with what I'd expect from a random person off the street. To his credit, he interviewed me about my condition and checked in about pressure preferences, which he accommodated. However, my issue was not the pressure, but his technique. He had only a few moves in his quiver - bluntly rolling a knot in my shoulder back and forth over and over, roughly "plucking" the muscles along my spine against the grain, and rubbing open palms up and down my back. The first two moves became so painful I had to ask him to stop. He then simply rubbed up and down my back for at least 30 minutes - no kneading, no targeted pressure, nothing. I was so shocked and uncomfortable throughout the whole process, I contemplated getting up and leaving. Unfortunately I chose to stay, and ended up in more pain than when I arrived (not "good pain" from grinding things out). When the receptionist asked how my massage was, I took a deep breath and shared that it was a surprisingly painful, disappointing experience. She was very apologetic and offered me a comped session if I would come back for another try, which I accepted.
My second visit was a few days later - and it was great! Michael was my therapist this time around, and he was careful to ask lots of questions, start off slow and gentle, and check in with me throughout the massage. The massage itself was a night-and-day improvement over the first. Michael used several effective techniques that demonstrated his skill as a trained, professional massage therapist. In the end, I felt quite a bit of relief!
I am very grateful for the excellent customer service. IMR took me seriously, and made sure I got what I was looking for. Crap happens - not every service encounter is going to be excellent - but IMR showed their integrity in their desire to make things right.
Would I go back? Yes! Would I recommend IMR? Yes, with one caveat - know your therapist.
Sarah P. 2/13/2020
Great atmosphere, great massage by the therapist that I had (I forgot her name ). They were also able to accommodate three of us with an appointment as we called the day before.
I would have given 5 stars but my massage therapist back home has a slight edge over the massage I got there.
If I visit Vegas again, I would return there. The price point and service received was ...
Cat S. 9/04/2019
Best kept secret ! I have been here twice and always dream of coming back. I first came and got a 60 min massage added with cupping. The second time I came was a CBD massage and it honestly changed my life because I have tried cupping before and yes it does help with circulation but I have always wanted to be so relaxed that i fell asleep in a massage. I was so relaxed my arm fell off the bed. Ever since I had this massage I think about it everyday. I am pretty much on my way now to get some CBD and will be back again for more and more !!
Mary D. 10/27/2019
I never had much use to get massages until recently. After going to physical therapy and getting massages from my physical therapist I was seeing at that time, it was time to utilize getting back to taking care of myself. I also recently started a job that requires being on my feet and ready roll when things go down.
I again, got lucky and found this spot when going to one of fav restaurants and by trusting yelp. I also have seen and made an appointment with Daniel three times now. What I love about the place, easy to set up an appointment, personable and customer service on point on every visit, and the best part the massages are well worth the price. My first massage was an 30 minute massage, which came out to $30 since I was a new customer. Definitely was relaxing and Daniel got the kinks out and found other areas that needed some loosening up. The session goes by fast especially if your massage therapist knows what they are doing. They also allow you to choose the music you want as well as dim, relaxing massage tables, and have aromatic mist machines to set the mood.
The last two times, let me tell you, THE BEST massage and best recommendation that I have ever received!!! The hour concentrates specifically on the areas you feel are tense and prepared to be spoiled, they actually listen. As a matter of fact, if your massage is that good you will end up falling asleep! After going to the three sessions, I have definitely added the massages to my self care routine.
You will definitely feel refreshed, a brand new person (literally, enjoy my work outs now with more ease and flexibility ). Much props for having a great staff who know what they are doing. Will see you guys soon.
Charlotte G. 9/03/2019
If you are looking for a massage in a soothing environment by an experienced massage therapist, this is the place for you!
I've had a number of 60/90 minute massages here by different massage therapists--every massage has been great!
Also, it might be worth noting, I'm an unapologetic fat queer person, and this place has always been welcoming and respectful. A+ for a consistent body positive experience.
It's not the cheapest place for a massage, but you get what you pay for and IMR is one of the best!