I was looking for a new massage therapist and found Crystal at IMR. One massage and I decided to apply fir their VIP program. Best decision ever. The staff and management are very professional and accommodating. Highly recommend IMR!
Dani W. 12/27/2019
I never had much use to get massages until recently. After going to physical therapy and getting massages from my physical therapist I was seeing at that time, it was time to utilize getting back to taking care of myself. I also recently started a job that requires being on my feet and ready roll when things go down.
I again, got lucky and found this spot when going to one of fav restaurants and by trusting yelp. I also have seen and made an appointment with Daniel three times now. What I love about the place, easy to set up an appointment, personable and customer service on point on every visit, and the best part the massages are well worth the price. My first massage was an 30 minute massage, which came out to $30 since I was a new customer. Definitely was relaxing and Daniel got the kinks out and found other areas that needed some loosening up. The session goes by fast especially if your massage therapist knows what they are doing. They also allow you to choose the music you want as well as dim, relaxing massage tables, and have aromatic mist machines to set the mood.
The last two times, let me tell you, THE BEST massage and best recommendation that I have ever received!!! The hour concentrates specifically on the areas you feel are tense and prepared to be spoiled, they actually listen. As a matter of fact, if your massage is that good you will end up falling asleep! After going to the three sessions, I have definitely added the massages to my self care routine.
You will definitely feel refreshed, a brand new person (literally, enjoy my work outs now with more ease and flexibility ). Much props for having a great staff who know what they are doing. Will see you guys soon.
Charlotte G. 9/03/2019
Well I did some research to find a local therapy type massage and come upon this spot. They had a lot of positive reviews so decided to give them a try. I went through yelp and was sent to their phone bank so I called.... so as a new person goiNg to this location be aware they will REQUIRE YOU to give them a CREDIT CARD number over the phone to make an appointment. I AM OUT!
So the business owner reached out and stated the collection of a credit card "is an industry standard" for their cancelation policy. I have been to spa's and masseurs arounD the world and NEVER once have I had to book an appointment with a credit card. Good luck!
Kristen N. 1/22/2020
I was recently in a car accident and experiencing some pain due to whiplash. I knew massage would help, so I took to Yelp to find a local therapist. IMR Massage was a top result, and I decided to book with them (despite their premium prices) based on their glowing reviews specifically for post-accident "medical" massage therapy.
My first visit was an unmitigated disaster - easily the worst massage I have ever received! The "therapist" had a skills commensurate with what I'd expect from a random person off the street. To his credit, he interviewed me about my condition and checked in about pressure preferences, which he accommodated. However, my issue was not the pressure, but his technique. He had only a few moves in his quiver - bluntly rolling a knot in my shoulder back and forth over and over, roughly "plucking" the muscles along my spine against the grain, and rubbing open palms up and down my back. The first two moves became so painful I had to ask him to stop. He then simply rubbed up and down my back for at least 30 minutes - no kneading, no targeted pressure, nothing. I was so shocked and uncomfortable throughout the whole process, I contemplated getting up and leaving. Unfortunately I chose to stay, and ended up in more pain than when I arrived (not "good pain" from grinding things out). When the receptionist asked how my massage was, I took a deep breath and shared that it was a surprisingly painful, disappointing experience. She was very apologetic and offered me a comped session if I would come back for another try, which I accepted.
My second visit was a few days later - and it was great! Michael was my therapist this time around, and he was careful to ask lots of questions, start off slow and gentle, and check in with me throughout the massage. The massage itself was a night-and-day improvement over the first. Michael used several effective techniques that demonstrated his skill as a trained, professional massage therapist. In the end, I felt quite a bit of relief!
I am very grateful for the excellent customer service. IMR took me seriously, and made sure I got what I was looking for. Crap happens - not every service encounter is going to be excellent - but IMR showed their integrity in their desire to make things right.
Would I go back? Yes! Would I recommend IMR? Yes, with one caveat - know your therapist.
Sarah P. 2/13/2020
IMR is my go to for a really great massage! Every time I get to IMR it's an immediate sense of tranquility. The owner must've put her time in with the place bc the decor and art is everything! The receptionist Alex is always prompt and smiling every time I arrive. Already knowledgeable on what I'm there for. She pulls up my name and directs me to my therapist for the next hour or so. She also is great at picking the CBD rubs that I would like during my session. I believe last time the therapist forgot it but alex had it ready out front of the door so we didn't miss any time away from our massage! Lavender is freaking amazing. Matt is one of my favorite massage therapist! Super friendly and ready to go with my massage. His music is always a great choice which I think is important in every session. I have a lot of knots because of my job and I'm very tense on one side of my body. He goes very slow and gets everything without making me extremely sore and nervous each time I get a massage! No one wants to be in pain while in such a therapeutic environment. Matt and Alex were awesome and I would definitely come back! 10/10 Also the sauna rooms they have are amazzzzingggg!!! I've never felt more relaxed after a private yoga session with myself at IMR Very awesome hidden gem in henderson