Massage Las Vegas- Sports Massage, Cupping Therapy, Deep Tissue

We Specialize in Sports Massage & Cupping Therapy

IMR Wellness, IMR Massage, Knotty Girl, Contest

IMR Massage in the News

YELP REVIEWS
  •   I thought I had left a review already for this place, but I guess not....

    Anyways, great place to go for a massage and cupping! I suffer from chronic migraines and the day I went in for my appointment I had a migraine attack and just had no relief with my usual remedies. I figured why not try a massage (since I was way over due for one and cupping since I've always wanted to give it a try). My husband had called to see if they had a same day appointment available and thankfully they did!

    I went in and the receptionist was welcoming and greeted me right away. She got me checked in and only waited for a couple of minutes before I got called to the back. My appointment was set for an hour with Cassandra. She was totally awesome and loved that she walked me through everything she was going to do and made sure that I was comfortable. It was my first time doing the cupping treatment and it definitely won't be my last. Cassandra focused on the areas (mainly my back and shoulders) that had a lot of tension and it was exactly what I needed! Thank you for the great service and for providing a clean and safe environment. I will definitely be back again!

    thumb Madelyn T.
    11/06/2020
  •   The high reviews from IMR piqued my interest. I visited their website to do a little research and scheduled an appointment online. I think their online scheduling system is organized and user-friendly; the process was simple and straightforward. My visit was about a couple of weeks ago.

    Let's start with the good...

    The facility is clean, well-decorated and gives off a relaxing vibe. They offer infused water and tea in the waiting area. When I used their restroom, I saw that they had a shower with robes, towels and wash cloths.

    Treatment rooms are spacious. My room had an air purifier and oil diffuser. The lighting was fixed on a dim setting and the music was pleasant and tranquil.

    Based on his background and glowing reviews, I chose to schedule an appointment with Matt. He is amazing--  an extremely skilled and knowledgeable massage therapist. I read his background on the website and was impressed with his training. He was personable and genuinely interested in my reasons for acquiring massage therapy. He listened and made adjustments to treat my specific problem areas. He used deep pressure, based on my request, and did not hold back. His pressure remained the same throughout the entire session. At other places, some massage therapists appear 'weaker' as the session gets closer to the 60 or 90 minute mark - not Matt!

    Areas of improvement:

    Front desk employee's customer service and organization skills. I was greeted when I walked in with a rushed, "Hi!" When I introduced myself, she responded with a short, "I know." Then asked me if I needed to use the restroom.

    As I walked back to the front (after my session) to pay, I inquired about their membership program. I wanted to compare it to the one I already have with another company. She did not explain it - she said that she would email me. Really? Wow! The place was completely empty.

    That's not the worse part...I never got an email.

    I've done consulting before and it's so sad when business  owners don't realize how their employees behave when no one is looking. The front desk position is an extremely vital part of the business. The person you hire is the 'face' of your company. They have the first and last encounters with your clients; therefore, their customer service skills should be solid.

    5 stars for Matt and his superb skills, but 2 stars for the front desk (I don't want to ruin IMR's high rating so gave them a 4). Her interactions and customer service skills are below average. The pricing is a little above average, so I expected better. I still would come back because of Matt, but I hope that IMR can train their employees to be more hospitable. How many more memberships are slipping through the cracks because your employee didn't care to follow up or explain the program?

    Overall, I still think this is a great business. They have a unique set of offerings: Kinesiology Taping, Therapeutic/Sports/Medical Massage, Assisted Stretch Therapy, Cupping and Infared Sauna treatments

    thumb Jayne Y.
    3/22/2020
  •   Prices are fair and Anna was a great massage therapist. She has an interesting technique and I liked that she incorporated cupping and another method I can't recall the name during my deep tissue massage.

    I would recommend coming here.

    thumb Joy A.
    10/10/2020
  •   Cassandra was absolutely amazing! Her technique is great lots of pressure if you want it. She hit the major trigger points. I am a fan and will be back!

    thumb Donna M.
    11/10/2020
  •   I always leave this place feeling 100% better than when I walked in...thanks to Crystal. Crystal is amazing. She is so knowledgeable, understanding and listens to my massage needs. I can tell her technique is designed to ensure I have relief when I am done. With Thanksgiving coming up, I must say I am extremely grateful for Crystal and IMR! Thanks for taking care of me. I am in great hands. LOL

    thumb Tracy J.
    11/07/2020