I was recently in a car accident and experiencing some pain due to whiplash. I knew massage would help, so I took to Yelp to find a local therapist. IMR Massage was a top result, and I decided to book with them (despite their premium prices) based on their glowing reviews specifically for post-accident "medical" massage therapy.
My first visit was an unmitigated disaster - easily the worst massage I have ever received! The "therapist" had a skills commensurate with what I'd expect from a random person off the street. To his credit, he interviewed me about my condition and checked in about pressure preferences, which he accommodated. However, my issue was not the pressure, but his technique. He had only a few moves in his quiver - bluntly rolling a knot in my shoulder back and forth over and over, roughly "plucking" the muscles along my spine against the grain, and rubbing open palms up and down my back. The first two moves became so painful I had to ask him to stop. He then simply rubbed up and down my back for at least 30 minutes - no kneading, no targeted pressure, nothing. I was so shocked and uncomfortable throughout the whole process, I contemplated getting up and leaving. Unfortunately I chose to stay, and ended up in more pain than when I arrived (not "good pain" from grinding things out). When the receptionist asked how my massage was, I took a deep breath and shared that it was a surprisingly painful, disappointing experience. She was very apologetic and offered me a comped session if I would come back for another try, which I accepted.
My second visit was a few days later - and it was great! Michael was my therapist this time around, and he was careful to ask lots of questions, start off slow and gentle, and check in with me throughout the massage. The massage itself was a night-and-day improvement over the first. Michael used several effective techniques that demonstrated his skill as a trained, professional massage therapist. In the end, I felt quite a bit of relief!
I am very grateful for the excellent customer service. IMR took me seriously, and made sure I got what I was looking for. Crap happens - not every service encounter is going to be excellent - but IMR showed their integrity in their desire to make things right.
Would I go back? Yes! Would I recommend IMR? Yes, with one caveat - know your therapist.
Sarah P. 2/13/2020
Found this place from the high reviews on Yelp and made a last minute appointment to work out tension in my neck and shoulders. Denise was absolutely incredible, professional and was very attentive to my specific pain areas. This place deserves a 6th star.
Aimee M. 2/14/2020
Great atmosphere, great massage by the therapist that I had (I forgot her name ). They were also able to accommodate three of us with an appointment as we called the day before.
I would have given 5 stars but my massage therapist back home has a slight edge over the massage I got there.
If I visit Vegas again, I would return there. The price point and service received was ...
Cat S. 9/04/2019
Have been here twice. Once by myself and the second I brought my mom in for her birthday. Very easy to find and very friendly when you walk in.
I scheduled both times with Cassandra and she's just amazing. Very friendly and professional. The first time I ever got a massage and she made me feel very comfortable. I felt even better the days following the massage. Even when I get back on the gym I feel fantastic and more flexible.
Will definitely be back for my own self care. I am very glad I discovered this place and will be recommending this place due to its professional staff and the availability that fits my schedule.
Lucy L. 7/22/2019
If you looking for a great place to get a massage then this is definitely the place!! Ask for Denise she's amazing!! I will be back for sure! The rooms are relaxing and beautiful I can't wait to see the expansion and new services added to the menu!!