Joining the other reviews on raving on this place! My husband lives in chronic pain due to his back and working construction. He was on so much medicine that nothing was working for his pain any longer. Crystal worked wonders on his back, and he actually came home smiling after a long day of work because his pain was manageable after ONE visit with crystal. I have him set up for another session soon, and will be going myself! The owner is very kind, recommended who she felt would be best for the situation at hand, got him in on a moments notice, and was with me every step of the way. Highly recommended, you wont be disappointed!
Kari P. 10/29/2019
I've been to see Matt Navarrette at IMR Massage twice now (for a 60 minute and then a 90 minute session), and both visits were among the best massages I can remember. I'm a long distance runner who works at a computer all day, so both my hips & IT bands and my neck & shoulders are generally a wreck. Matt's technique for deep tissue massage is slow, methodical, and kind of miraculous. He works steadily across the problem areas and manages your time very well. Nothing felt rushed, and I left feeling more loose relaxed than I had in weeks. Cannot recommend him highly enough.
The facility itself is nice, the front desk staff is friendly and efficient, and overall I'm incredibly happy. I just wish I actually lived in Vegas and could take advantage of their membership program. For now, I'll just have to book an appointment with Matt every time I'm in town!
Cate B. 7/29/2019
I was recently in a car accident and experiencing some pain due to whiplash. I knew massage would help, so I took to Yelp to find a local therapist. IMR Massage was a top result, and I decided to book with them (despite their premium prices) based on their glowing reviews specifically for post-accident "medical" massage therapy.
My first visit was an unmitigated disaster - easily the worst massage I have ever received! The "therapist" had a skills commensurate with what I'd expect from a random person off the street. To his credit, he interviewed me about my condition and checked in about pressure preferences, which he accommodated. However, my issue was not the pressure, but his technique. He had only a few moves in his quiver - bluntly rolling a knot in my shoulder back and forth over and over, roughly "plucking" the muscles along my spine against the grain, and rubbing open palms up and down my back. The first two moves became so painful I had to ask him to stop. He then simply rubbed up and down my back for at least 30 minutes - no kneading, no targeted pressure, nothing. I was so shocked and uncomfortable throughout the whole process, I contemplated getting up and leaving. Unfortunately I chose to stay, and ended up in more pain than when I arrived (not "good pain" from grinding things out). When the receptionist asked how my massage was, I took a deep breath and shared that it was a surprisingly painful, disappointing experience. She was very apologetic and offered me a comped session if I would come back for another try, which I accepted.
My second visit was a few days later - and it was great! Michael was my therapist this time around, and he was careful to ask lots of questions, start off slow and gentle, and check in with me throughout the massage. The massage itself was a night-and-day improvement over the first. Michael used several effective techniques that demonstrated his skill as a trained, professional massage therapist. In the end, I felt quite a bit of relief!
I am very grateful for the excellent customer service. IMR took me seriously, and made sure I got what I was looking for. Crap happens - not every service encounter is going to be excellent - but IMR showed their integrity in their desire to make things right.
Would I go back? Yes! Would I recommend IMR? Yes, with one caveat - know your therapist.
Sarah P. 2/13/2020
Go see Kyrie!!!!! She is the BEST of the BEST! She knows her stuff. 100% positive you will love her; I've had many many many massages by different people and she is by far the best and is so client focused. I appreciated that the manager reached out to me after receiving a massage I wasn't happy with and offered a complimentary massage to make up for it. I've had a few massages at this place in the past and have enjoyed them, except for the past one I wasn't happy with. The therapist wasn't a good fit for me. It felt as if she only used her fingers/finger tips and was super inconsistent with pressure. I don't want to put her name on blast but it definitely was NOT KYRIE! Kyrie is my new go-to therapist. Towards the middle of my massage I was convinced it was a 90min massage instead of the 60min I schedule- but it wasn't! I don't know how she made it seem so long but it was great! She took her time, was super consistent with pressure, and massaged muscles at every angle (she would position my arm in different ways while massaging the same muscle and I could really tell that it was helping the whole muscle). Basically, anything you would enjoy about a massage, she does it!
Paige R. 2/19/2020
I never had much use to get massages until recently. After going to physical therapy and getting massages from my physical therapist I was seeing at that time, it was time to utilize getting back to taking care of myself. I also recently started a job that requires being on my feet and ready roll when things go down.
I again, got lucky and found this spot when going to one of fav restaurants and by trusting yelp. I also have seen and made an appointment with Daniel three times now. What I love about the place, easy to set up an appointment, personable and customer service on point on every visit, and the best part the massages are well worth the price. My first massage was an 30 minute massage, which came out to $30 since I was a new customer. Definitely was relaxing and Daniel got the kinks out and found other areas that needed some loosening up. The session goes by fast especially if your massage therapist knows what they are doing. They also allow you to choose the music you want as well as dim, relaxing massage tables, and have aromatic mist machines to set the mood.
The last two times, let me tell you, THE BEST massage and best recommendation that I have ever received!!! The hour concentrates specifically on the areas you feel are tense and prepared to be spoiled, they actually listen. As a matter of fact, if your massage is that good you will end up falling asleep! After going to the three sessions, I have definitely added the massages to my self care routine.
You will definitely feel refreshed, a brand new person (literally, enjoy my work outs now with more ease and flexibility ). Much props for having a great staff who know what they are doing. Will see you guys soon.