Crystal is my massage hero! I came in with severe lower back pain. I often get massages to help but she was able to get to pains that no one else had. I felt completely comfortable and safe. I also like that they use Unscented lotion. So, if you are sensitive at all, you'll do well here. I would resoundingly recommend Crystal and IMR to anyone! Thank you so much.
C L. 9/30/2019
Found this place from the high reviews on Yelp and made a last minute appointment to work out tension in my neck and shoulders. Denise was absolutely incredible, professional and was very attentive to my specific pain areas. This place deserves a 6th star.
Aimee M. 2/14/2020
One of the best massages I've ever had. I almost feel asleep I was so relaxed. Kyrie was amazing! I had the 90 min rose quartz Gua Sha massage. My face felt amazing after the Gua Sha massage.
Stef A. 7/11/2019
I was recently in a car accident and experiencing some pain due to whiplash. I knew massage would help, so I took to Yelp to find a local therapist. IMR Massage was a top result, and I decided to book with them (despite their premium prices) based on their glowing reviews specifically for post-accident "medical" massage therapy.
My first visit was an unmitigated disaster - easily the worst massage I have ever received! The "therapist" had a skills commensurate with what I'd expect from a random person off the street. To his credit, he interviewed me about my condition and checked in about pressure preferences, which he accommodated. However, my issue was not the pressure, but his technique. He had only a few moves in his quiver - bluntly rolling a knot in my shoulder back and forth over and over, roughly "plucking" the muscles along my spine against the grain, and rubbing open palms up and down my back. The first two moves became so painful I had to ask him to stop. He then simply rubbed up and down my back for at least 30 minutes - no kneading, no targeted pressure, nothing. I was so shocked and uncomfortable throughout the whole process, I contemplated getting up and leaving. Unfortunately I chose to stay, and ended up in more pain than when I arrived (not "good pain" from grinding things out). When the receptionist asked how my massage was, I took a deep breath and shared that it was a surprisingly painful, disappointing experience. She was very apologetic and offered me a comped session if I would come back for another try, which I accepted.
My second visit was a few days later - and it was great! Michael was my therapist this time around, and he was careful to ask lots of questions, start off slow and gentle, and check in with me throughout the massage. The massage itself was a night-and-day improvement over the first. Michael used several effective techniques that demonstrated his skill as a trained, professional massage therapist. In the end, I felt quite a bit of relief!
I am very grateful for the excellent customer service. IMR took me seriously, and made sure I got what I was looking for. Crap happens - not every service encounter is going to be excellent - but IMR showed their integrity in their desire to make things right.
Would I go back? Yes! Would I recommend IMR? Yes, with one caveat - know your therapist.
Sarah P. 2/13/2020
I came to IMR Massage yesterday for my first massage and it was absolutely perfect. I feel incredible today. Denise was my massage therapist, and she literally worked all the kinks out of my neck and shoulders, and also applied cupping to my sore areas. I'll definitely be back once I'm all healed up.