I was recently in a car accident and experiencing some pain due to whiplash. I knew massage would help, so I took to Yelp to find a local therapist. IMR Massage was a top result, and I decided to book with them (despite their premium prices) based on their glowing reviews specifically for post-accident "medical" massage therapy.
My first visit was an unmitigated disaster - easily the worst massage I have ever received! The "therapist" had a skills commensurate with what I'd expect from a random person off the street. To his credit, he interviewed me about my condition and checked in about pressure preferences, which he accommodated. However, my issue was not the pressure, but his technique. He had only a few moves in his quiver - bluntly rolling a knot in my shoulder back and forth over and over, roughly "plucking" the muscles along my spine against the grain, and rubbing open palms up and down my back. The first two moves became so painful I had to ask him to stop. He then simply rubbed up and down my back for at least 30 minutes - no kneading, no targeted pressure, nothing. I was so shocked and uncomfortable throughout the whole process, I contemplated getting up and leaving. Unfortunately I chose to stay, and ended up in more pain than when I arrived (not "good pain" from grinding things out). When the receptionist asked how my massage was, I took a deep breath and shared that it was a surprisingly painful, disappointing experience. She was very apologetic and offered me a comped session if I would come back for another try, which I accepted.
My second visit was a few days later - and it was great! Michael was my therapist this time around, and he was careful to ask lots of questions, start off slow and gentle, and check in with me throughout the massage. The massage itself was a night-and-day improvement over the first. Michael used several effective techniques that demonstrated his skill as a trained, professional massage therapist. In the end, I felt quite a bit of relief!
I am very grateful for the excellent customer service. IMR took me seriously, and made sure I got what I was looking for. Crap happens - not every service encounter is going to be excellent - but IMR showed their integrity in their desire to make things right.
Would I go back? Yes! Would I recommend IMR? Yes, with one caveat - know your therapist.
Sarah P. 2/13/2020
Had 30-min upper back deep tissue massage with Crystal. She worked on my knots that cause me pain for years. Pain improved by 50% already after first treatment! They also give you $10 off on first visit! Will definitely be back.
Maria M. 9/13/2019
Lest cut the chase They are simply the best. Me and my fiance got the best Massage ever. Daniel, and Cristal. 10 out of 10. See you soon
Elisa L. 8/26/2019
Go see Kyrie!!!!! She is the BEST of the BEST! She knows her stuff. 100% positive you will love her; I've had many many many massages by different people and she is by far the best and is so client focused. I appreciated that the manager reached out to me after receiving a massage I wasn't happy with and offered a complimentary massage to make up for it. I've had a few massages at this place in the past and have enjoyed them, except for the past one I wasn't happy with. The therapist wasn't a good fit for me. It felt as if she only used her fingers/finger tips and was super inconsistent with pressure. I don't want to put her name on blast but it definitely was NOT KYRIE! Kyrie is my new go-to therapist. Towards the middle of my massage I was convinced it was a 90min massage instead of the 60min I schedule- but it wasn't! I don't know how she made it seem so long but it was great! She took her time, was super consistent with pressure, and massaged muscles at every angle (she would position my arm in different ways while massaging the same muscle and I could really tell that it was helping the whole muscle). Basically, anything you would enjoy about a massage, she does it!
Paige R. 2/19/2020
I was looking for a new massage therapist and found Crystal at IMR. One massage and I decided to apply fir their VIP program. Best decision ever. The staff and management are very professional and accommodating. Highly recommend IMR!