Massage Las Vegas- Sports Massage, Cupping Therapy, Deep Tissue

We Specialize in Sports Massage & Cupping Therapy

IMR Wellness, IMR Massage, Knotty Girl, Contest

IMR Massage in the News

YELP REVIEWS
  •   The high reviews from IMR piqued my interest. I visited their website to do a little research and scheduled an appointment online. I think their online scheduling system is organized and user-friendly; the process was simple and straightforward. My visit was about a couple of weeks ago.

    Let's start with the good...

    The facility is clean, well-decorated and gives off a relaxing vibe. They offer infused water and tea in the waiting area. When I used their restroom, I saw that they had a shower with robes, towels and wash cloths.

    Treatment rooms are spacious. My room had an air purifier and oil diffuser. The lighting was fixed on a dim setting and the music was pleasant and tranquil.

    Based on his background and glowing reviews, I chose to schedule an appointment with Matt. He is amazing--  an extremely skilled and knowledgeable massage therapist. I read his background on the website and was impressed with his training. He was personable and genuinely interested in my reasons for acquiring massage therapy. He listened and made adjustments to treat my specific problem areas. He used deep pressure, based on my request, and did not hold back. His pressure remained the same throughout the entire session. At other places, some massage therapists appear 'weaker' as the session gets closer to the 60 or 90 minute mark - not Matt!

    Areas of improvement:

    Front desk employee's customer service and organization skills. I was greeted when I walked in with a rushed, "Hi!" When I introduced myself, she responded with a short, "I know." Then asked me if I needed to use the restroom.

    As I walked back to the front (after my session) to pay, I inquired about their membership program. I wanted to compare it to the one I already have with another company. She did not explain it - she said that she would email me. Really? Wow! The place was completely empty.

    That's not the worse part...I never got an email.

    I've done consulting before and it's so sad when business  owners don't realize how their employees behave when no one is looking. The front desk position is an extremely vital part of the business. The person you hire is the 'face' of your company. They have the first and last encounters with your clients; therefore, their customer service skills should be solid.

    5 stars for Matt and his superb skills, but 2 stars for the front desk (I don't want to ruin IMR's high rating so gave them a 4). Her interactions and customer service skills are below average. The pricing is a little above average, so I expected better. I still would come back because of Matt, but I hope that IMR can train their employees to be more hospitable. How many more memberships are slipping through the cracks because your employee didn't care to follow up or explain the program?

    Overall, I still think this is a great business. They have a unique set of offerings: Kinesiology Taping, Therapeutic/Sports/Medical Massage, Assisted Stretch Therapy, Cupping and Infared Sauna treatments

    thumb Jayne Y.
    3/22/2020
  •   I was referred to Cassandra by a coworker of mine who has similar issues with work-related injuries. And after my first massage with her, I committed to the monthly VIP membership program - she's that good. Thank you!

    thumb Michael D.
    11/06/2020
  •   Another amazing deep tissue massage with Crystal.  She definitely knows how to work every knot out of my tired achy body! The rooms are immaculate, quiet and everyone is wearing a mask.  You can even request a favorite type of music while you drift off into your own personal nirvana...

    thumb Dani W.
    11/07/2020
  •   I got a massage from Erika and it was perfect! I was having low back pain after squatting and tried to persevere for a week, but after our session my pain was gone and she addressed all my other concerns as well. She had great energy and I will definitely be back to see her!

    thumb Steven S.
    10/10/2020
  •   I've already booked two sessions with IMR massage and have been extremely satisfied with the massages & therapists I have booked with. Not only are IMR massage therapists versatile in the types of massage techniques they are trained in providing, but the cost for massages are reasonable by allowing a combination of various therapies in a session to elevate your massage experience!

    Today I had booked a 90 minute cupping massage with instrument assisted soft tissue mobilization (IASTM) with Matt. Matt was very friendly, welcoming, & asked if problem/focus areas were associated with injury, work, or limited range of movement (ROM) prior to starting the massage. Personally, most massage therapists I have encountered do not obtain a quick mini history before the massage, but inquiring about that made a significant difference from my previous massage experiences versus my session with Matt.

    Matt was very professional & respectful in addressing comfort level before proceeding with techniques & the pressure applied throughout the massage. I have had cupping done before and am glad I was able to get a similar experience to what I'm used to and was made even better with the addition of IASTM which helped relieve the tension, pain, and breakdown muscle adhesions in my shoulder & lower back caused from my line of work. Matt was awesome and made my massage experience with IMR even more worthwhile that I'll definitely be back for another session when needed!

    thumb Byron R.
    10/11/2020