Massage Las Vegas- Sports Massage, Cupping Therapy, Deep Tissue

We Specialize in Sports Massage & Cupping Therapy

IMR Wellness, IMR Massage, Knotty Girl, Contest

IMR Massage in the News

YELP REVIEWS
  •   The high reviews from IMR piqued my interest. I visited their website to do a little research and scheduled an appointment online. I think their online scheduling system is organized and user-friendly; the process was simple and straightforward. My visit was about a couple of weeks ago.

    Let's start with the good...

    The facility is clean, well-decorated and gives off a relaxing vibe. They offer infused water and tea in the waiting area. When I used their restroom, I saw that they had a shower with robes, towels and wash cloths.

    Treatment rooms are spacious. My room had an air purifier and oil diffuser. The lighting was fixed on a dim setting and the music was pleasant and tranquil.

    Based on his background and glowing reviews, I chose to schedule an appointment with Matt. He is amazing--  an extremely skilled and knowledgeable massage therapist. I read his background on the website and was impressed with his training. He was personable and genuinely interested in my reasons for acquiring massage therapy. He listened and made adjustments to treat my specific problem areas. He used deep pressure, based on my request, and did not hold back. His pressure remained the same throughout the entire session. At other places, some massage therapists appear 'weaker' as the session gets closer to the 60 or 90 minute mark - not Matt!

    Areas of improvement:

    Front desk employee's customer service and organization skills. I was greeted when I walked in with a rushed, "Hi!" When I introduced myself, she responded with a short, "I know." Then asked me if I needed to use the restroom.

    As I walked back to the front (after my session) to pay, I inquired about their membership program. I wanted to compare it to the one I already have with another company. She did not explain it - she said that she would email me. Really? Wow! The place was completely empty.

    That's not the worse part...I never got an email.

    I've done consulting before and it's so sad when business  owners don't realize how their employees behave when no one is looking. The front desk position is an extremely vital part of the business. The person you hire is the 'face' of your company. They have the first and last encounters with your clients; therefore, their customer service skills should be solid.

    5 stars for Matt and his superb skills, but 2 stars for the front desk (I don't want to ruin IMR's high rating so gave them a 4). Her interactions and customer service skills are below average. The pricing is a little above average, so I expected better. I still would come back because of Matt, but I hope that IMR can train their employees to be more hospitable. How many more memberships are slipping through the cracks because your employee didn't care to follow up or explain the program?

    Overall, I still think this is a great business. They have a unique set of offerings: Kinesiology Taping, Therapeutic/Sports/Medical Massage, Assisted Stretch Therapy, Cupping and Infared Sauna treatments

    thumb Jayne Y.
    3/22/2020
  •   Best massage I have had in years, maybe ever. My boyfriend and I both workout/hike regularly and have gotten deep tissue massages for years, and we agree that IMR has some of the best therapists we've ever been to. (The rooms are also very clean/tranquil!)

    My boyfriend, who works as a travel nurse, highly recommends Luna for deep pressure, as well as Cassandra. I have only been to Cassandra, but I will go back to her for as long as we're living in Vegas - she was extremely thorough and knowledgeable about the body.

    My boyfriend had one instance where he booked blindly online and the therapist was not a good fit for the deep pressure he prefers, but upon speaking with Erica at IMR, he was able to come back in and see a different therapist so his needs were met - we have been so impressed by their amazing, above & beyond customer service here and I cannot recommend them enough. Call today to see which therapist will best meet your needs, and go enjoy the best massage in Nevada!

    thumb Sharon M.
    10/11/2020
  •   I'm normally not one to rave about anything because I'm usually not easily impressed but I just had the most incredible and much-needed massage. I was lucky to have Anna as my masseuse,  and she was AMAZING. I can't even describe the level of relief my body is feeling right now- the stretching work she did was soooo so good and the release allowed me to breathe more deeply.
    I had a sports injury prior to coming in and Anna was very delicate around my injury and was firm on other parts of my body.
    The ambiance was very relaxing.
    The rooms are clean and they do a good job decorating the space to make you feel cozy and relaxed.
    Masks are required when entering and exiting.
    I would definitely go back and ask for Anna!!

    thumb Willie N.
    10/23/2020
  •   BEST massage ever. I highly recommend this place. It was my first experience with a sports massage. Matt did a great job. I felt great after.

    thumb Sara E.
    11/14/2020
  •   Best massage ever

    Had a couples massage, with Aaron and Anna as our masseuses. Hubby had Aaron, I had Anna. Hubby said Aaron got all him knots out and did a great job. Anna listened to my concerns and applied them to my massage. She was thoughtful and methodical with very fluid and well connected movements.
    I was very impressed and pleasantly surprised by the quality of my massage here at IMR. Worth the drive, even if you are a visitor to Vegas.
    Will come back for sure

    thumb Hazel J.
    10/09/2020