The high reviews from IMR piqued my interest. I visited their website to do a little research and scheduled an appointment online. I think their online scheduling system is organized and user-friendly; the process was simple and straightforward. My visit was about a couple of weeks ago.
Let's start with the good...
The facility is clean, well-decorated and gives off a relaxing vibe. They offer infused water and tea in the waiting area. When I used their restroom, I saw that they had a shower with robes, towels and wash cloths.
Treatment rooms are spacious. My room had an air purifier and oil diffuser. The lighting was fixed on a dim setting and the music was pleasant and tranquil.
Based on his background and glowing reviews, I chose to schedule an appointment with Matt. He is amazing-- an extremely skilled and knowledgeable massage therapist. I read his background on the website and was impressed with his training. He was personable and genuinely interested in my reasons for acquiring massage therapy. He listened and made adjustments to treat my specific problem areas. He used deep pressure, based on my request, and did not hold back. His pressure remained the same throughout the entire session. At other places, some massage therapists appear 'weaker' as the session gets closer to the 60 or 90 minute mark - not Matt!
Areas of improvement:
Front desk employee's customer service and organization skills. I was greeted when I walked in with a rushed, "Hi!" When I introduced myself, she responded with a short, "I know." Then asked me if I needed to use the restroom.
As I walked back to the front (after my session) to pay, I inquired about their membership program. I wanted to compare it to the one I already have with another company. She did not explain it - she said that she would email me. Really? Wow! The place was completely empty.
That's not the worse part...I never got an email.
I've done consulting before and it's so sad when business owners don't realize how their employees behave when no one is looking. The front desk position is an extremely vital part of the business. The person you hire is the 'face' of your company. They have the first and last encounters with your clients; therefore, their customer service skills should be solid.
5 stars for Matt and his superb skills, but 2 stars for the front desk (I don't want to ruin IMR's high rating so gave them a 4). Her interactions and customer service skills are below average. The pricing is a little above average, so I expected better. I still would come back because of Matt, but I hope that IMR can train their employees to be more hospitable. How many more memberships are slipping through the cracks because your employee didn't care to follow up or explain the program?
Overall, I still think this is a great business. They have a unique set of offerings: Kinesiology Taping, Therapeutic/Sports/Medical Massage, Assisted Stretch Therapy, Cupping and Infared Sauna treatments
Jayne Y. 3/22/2020
Another amazing deep tissue massage with Crystal. She definitely knows how to work every knot out of my tired achy body! The rooms are immaculate, quiet and everyone is wearing a mask. You can even request a favorite type of music while you drift off into your own personal nirvana...
Dani W. 11/07/2020
I have been in need of a message since before covid started but with everything closing and working getting busier it sure stressed me out. I was in need of time off. So I looked for a massage place and yelp gave me different options. I loved the reviews I saw for this place and it looked so clean. So I messaged them and soon someone reached out. In no time I had an appointment scheduled and they emailed all the intake forms. Making it all convenient. I went to my first appointment today with Luna! Such a great experience. I'm definently coming back. This place is 6 min away from my job. Staff is really nice and they're taking all the precautions. I'm really happy with my experience. I feel relaxed and can't wait to try cupping next time. If you need a massage please call them and book your appointment you won't regret it!
Susy N. 9/11/2020
Was looking for same day appointment and happened to stumble upon them. Very professional receptionist who booked me in with Luna. I arrived early as advised an immediately shown to a room for sports massage. Right away my main areas were addressed. Pressure was perfect for needing to get knots out. Very pleased and definitely going to be making an appointment to come back! Thanks!!
Rachel C. 9/07/2020
Highly recommended massage spot ! People there are great and the service is beyond fabulous Prices are really fair & you get what you pay for . " Madison Thompson " remember this name . Excellent performance, great service and most important she knows exactly what she's doing.
Go see them and ask for Madison ! Don't hesitate! She will make you feel good