I was visiting Las Vegas for a few days as a full-time RV'er when I realized I was getting really sore from all of the driving. I also hadn't had a massage for 9 months due to the pandemic. I was able to make an appointment quickly at IMR and was massaged by Michael Sunder, who was nothing short of amazing. He focused on engaging specific pressure points which hurt at first but then felt so good afterward. I left there feeling like a new person. He also took time to share various stretches that I can do to help alleviate tightness going forward. I will be coming back next time I'm in town and asking for Michael!
Mike J. 11/07/2020
I was referred to Cassandra by a coworker of mine who has similar issues with work-related injuries. And after my first massage with her, I committed to the monthly VIP membership program - she's that good. Thank you!
Michael D. 11/06/2020
Best massage place you can go to. I came about 10 minutes late and they still gave me all I needed for the massage. I had upper back pain and scapular pain for a couple months and IMR massage fixed it right up. I am so grateful for these people. The staff are nice and will assist you with any of your needs. I highly recommend coming in with a friend just so you can get different opinions, but I promise you it will be worth your money.
Thank you IMR Massage hope to see you again!
Remzi M. 6/25/2020
Super clean and really professional. They're also very knowledgeable about the different muscles in your body so they know the correct method and areas to work on. I had tension headaches from working out and they were gone in two days after they got all the knots in my shoulders and neck out.
jess m. 3/04/2020
The high reviews from IMR piqued my interest. I visited their website to do a little research and scheduled an appointment online. I think their online scheduling system is organized and user-friendly; the process was simple and straightforward. My visit was about a couple of weeks ago.
Let's start with the good...
The facility is clean, well-decorated and gives off a relaxing vibe. They offer infused water and tea in the waiting area. When I used their restroom, I saw that they had a shower with robes, towels and wash cloths.
Treatment rooms are spacious. My room had an air purifier and oil diffuser. The lighting was fixed on a dim setting and the music was pleasant and tranquil.
Based on his background and glowing reviews, I chose to schedule an appointment with Matt. He is amazing-- an extremely skilled and knowledgeable massage therapist. I read his background on the website and was impressed with his training. He was personable and genuinely interested in my reasons for acquiring massage therapy. He listened and made adjustments to treat my specific problem areas. He used deep pressure, based on my request, and did not hold back. His pressure remained the same throughout the entire session. At other places, some massage therapists appear 'weaker' as the session gets closer to the 60 or 90 minute mark - not Matt!
Areas of improvement:
Front desk employee's customer service and organization skills. I was greeted when I walked in with a rushed, "Hi!" When I introduced myself, she responded with a short, "I know." Then asked me if I needed to use the restroom.
As I walked back to the front (after my session) to pay, I inquired about their membership program. I wanted to compare it to the one I already have with another company. She did not explain it - she said that she would email me. Really? Wow! The place was completely empty.
That's not the worse part...I never got an email.
I've done consulting before and it's so sad when business owners don't realize how their employees behave when no one is looking. The front desk position is an extremely vital part of the business. The person you hire is the 'face' of your company. They have the first and last encounters with your clients; therefore, their customer service skills should be solid.
5 stars for Matt and his superb skills, but 2 stars for the front desk (I don't want to ruin IMR's high rating so gave them a 4). Her interactions and customer service skills are below average. The pricing is a little above average, so I expected better. I still would come back because of Matt, but I hope that IMR can train their employees to be more hospitable. How many more memberships are slipping through the cracks because your employee didn't care to follow up or explain the program?
Overall, I still think this is a great business. They have a unique set of offerings: Kinesiology Taping, Therapeutic/Sports/Medical Massage, Assisted Stretch Therapy, Cupping and Infared Sauna treatments