The high reviews from IMR piqued my interest. I visited their website to do a little research and scheduled an appointment online. I think their online scheduling system is organized and user-friendly; the process was simple and straightforward. My visit was about a couple of weeks ago.
Let's start with the good...
The facility is clean, well-decorated and gives off a relaxing vibe. They offer infused water and tea in the waiting area. When I used their restroom, I saw that they had a shower with robes, towels and wash cloths.
Treatment rooms are spacious. My room had an air purifier and oil diffuser. The lighting was fixed on a dim setting and the music was pleasant and tranquil.
Based on his background and glowing reviews, I chose to schedule an appointment with Matt. He is amazing-- an extremely skilled and knowledgeable massage therapist. I read his background on the website and was impressed with his training. He was personable and genuinely interested in my reasons for acquiring massage therapy. He listened and made adjustments to treat my specific problem areas. He used deep pressure, based on my request, and did not hold back. His pressure remained the same throughout the entire session. At other places, some massage therapists appear 'weaker' as the session gets closer to the 60 or 90 minute mark - not Matt!
Areas of improvement:
Front desk employee's customer service and organization skills. I was greeted when I walked in with a rushed, "Hi!" When I introduced myself, she responded with a short, "I know." Then asked me if I needed to use the restroom.
As I walked back to the front (after my session) to pay, I inquired about their membership program. I wanted to compare it to the one I already have with another company. She did not explain it - she said that she would email me. Really? Wow! The place was completely empty.
That's not the worse part...I never got an email.
I've done consulting before and it's so sad when business owners don't realize how their employees behave when no one is looking. The front desk position is an extremely vital part of the business. The person you hire is the 'face' of your company. They have the first and last encounters with your clients; therefore, their customer service skills should be solid.
5 stars for Matt and his superb skills, but 2 stars for the front desk (I don't want to ruin IMR's high rating so gave them a 4). Her interactions and customer service skills are below average. The pricing is a little above average, so I expected better. I still would come back because of Matt, but I hope that IMR can train their employees to be more hospitable. How many more memberships are slipping through the cracks because your employee didn't care to follow up or explain the program?
Overall, I still think this is a great business. They have a unique set of offerings: Kinesiology Taping, Therapeutic/Sports/Medical Massage, Assisted Stretch Therapy, Cupping and Infared Sauna treatments
Jayne Y. 3/22/2020
I have been to many massage place and so far IMR is my favorite. I have also had many massage therapist and Roxanne is my all time favorite!
She will come in, ask what your problem areas are, ask what your music preference is, and ask what type of pressure you prefer. Do not be fooled by her physical stature, she can provide firm deep tissue pressure and really get in there. She is really good at finding and focusing on the tighter areas of your body. If the pressure is ever too much you can always tell her and she will adjust accordingly. Hurt so good! Roxanne is amazing! I am glad I found her years ago!
My overall experience at IMR has been always been great and professional. You will always receive a warm welcome and checkout. I have been a VIP member for a few years and I don't see myself going anywhere else.
Alan I. 11/10/2020
I haven't had a massage this great in years!
Prior to my therapeutic massage at the beginning of March, I was getting migraines more often than I usually do. I tried everything from CBD lotion, yoga, keeping my sleeping schedule in check, drinking lots of water, avoiding trigger foods to taking Excedrin. Unfortunately, none of it was working. So, after doing some research, I decided to schedule a massage and if that wasn't going to work, I was considering acupuncture.
However, upon receiving my massage from Roxanne, my migraine instantly went away. She definitely puts the rest in stressed! Fortunately, but unfortunately, Roxanne understands the pain I suffer from migraines because she gets them as well. She did an awesome job of focusing on my tense areas (probably the root cause of my migraines), which were mainly my shoulders, upper back and neck. Her pressure was constant throughout the entire massage and she even stretched my neck out.
After waking up the next day with my neck, shoulders and back feeling less tight and significantly better, I was set on scheduling a massage for my birthday this month. However, with all the COVID closures, I'm going to have to wait a little longer. Which is fine because IMR is totally worth the wait.
Trust me. You need them to knead you.
Audrey M. 4/02/2020
I found this gem through Yelp. I've been to many different massage therapist throughout the Valley and I must say, Elliot is the best that I have ever had!! I did the 90 minute massage with hot stones and it was heaven! I did not want it to end.
Elliot was professional and the establishment is very clean and welcoming. I will definitely be back to see him again; it will be hard to accept anything less than the best once you've had it!
Give them a try, you will not be disappointed!
Updated 8/13/2020 They are still amazing here!! It was my first time back in awhile and I was not disappointed. I had Kyrie as my massage therapist and she was great with her technique and pressure. It was a much needed relaxing appointment. I will be back again soon!
Crystal C. 8/13/2020
I've been coming to see Roxanne for years. She is very intuitive and knows exactly where you need help. She may be little but don't let that fool you, she's got a ton of strength! If you need a massage, go see Roxanne. And drink a ton of water afterwards because you are going to release a bunch of toxins!!!