I've already booked two sessions with IMR massage and have been extremely satisfied with the massages & therapists I have booked with. Not only are IMR massage therapists versatile in the types of massage techniques they are trained in providing, but the cost for massages are reasonable by allowing a combination of various therapies in a session to elevate your massage experience!
Today I had booked a 90 minute cupping massage with instrument assisted soft tissue mobilization (IASTM) with Matt. Matt was very friendly, welcoming, & asked if problem/focus areas were associated with injury, work, or limited range of movement (ROM) prior to starting the massage. Personally, most massage therapists I have encountered do not obtain a quick mini history before the massage, but inquiring about that made a significant difference from my previous massage experiences versus my session with Matt.
Matt was very professional & respectful in addressing comfort level before proceeding with techniques & the pressure applied throughout the massage. I have had cupping done before and am glad I was able to get a similar experience to what I'm used to and was made even better with the addition of IASTM which helped relieve the tension, pain, and breakdown muscle adhesions in my shoulder & lower back caused from my line of work. Matt was awesome and made my massage experience with IMR even more worthwhile that I'll definitely be back for another session when needed!
Byron R. 10/11/2020
My wife and I were in Vegas for a quick trip, and we always like to get massages while on vacation. To save some money, we decided to pamper ourselves off of the Strip.
This was a great decision. First off, they have an option for a 3 hour massage, which I've never seen before. So we took advantage!
My wife had a great experience with the booking experience. After we booked, we were sent the digital paperwork, and sent it in before our appointment.
That made checking in extremely easy! We got there right at 5:30, they asked if we needed to use the restroom, then promptly took us to our respective rooms.
My masseuse, Anna L, was great. She walked me through everything, and asked about any areas I wanted to avoid or concentrate on. She asked what level of pressure I wanted, and was consistent with the pressure throughout the whole massage.
The facility overall was clean, modern, and very inviting.
I would definitely recommend this place for anyone who is looking to be spoiled for a very reasonable price!
Jess L. 9/07/2020
I thought I had left a review already for this place, but I guess not....
Anyways, great place to go for a massage and cupping! I suffer from chronic migraines and the day I went in for my appointment I had a migraine attack and just had no relief with my usual remedies. I figured why not try a massage (since I was way over due for one and cupping since I've always wanted to give it a try). My husband had called to see if they had a same day appointment available and thankfully they did!
I went in and the receptionist was welcoming and greeted me right away. She got me checked in and only waited for a couple of minutes before I got called to the back. My appointment was set for an hour with Cassandra. She was totally awesome and loved that she walked me through everything she was going to do and made sure that I was comfortable. It was my first time doing the cupping treatment and it definitely won't be my last. Cassandra focused on the areas (mainly my back and shoulders) that had a lot of tension and it was exactly what I needed! Thank you for the great service and for providing a clean and safe environment. I will definitely be back again!
Madelyn T. 11/06/2020
The high reviews from IMR piqued my interest. I visited their website to do a little research and scheduled an appointment online. I think their online scheduling system is organized and user-friendly; the process was simple and straightforward. My visit was about a couple of weeks ago.
Let's start with the good...
The facility is clean, well-decorated and gives off a relaxing vibe. They offer infused water and tea in the waiting area. When I used their restroom, I saw that they had a shower with robes, towels and wash cloths.
Treatment rooms are spacious. My room had an air purifier and oil diffuser. The lighting was fixed on a dim setting and the music was pleasant and tranquil.
Based on his background and glowing reviews, I chose to schedule an appointment with Matt. He is amazing-- an extremely skilled and knowledgeable massage therapist. I read his background on the website and was impressed with his training. He was personable and genuinely interested in my reasons for acquiring massage therapy. He listened and made adjustments to treat my specific problem areas. He used deep pressure, based on my request, and did not hold back. His pressure remained the same throughout the entire session. At other places, some massage therapists appear 'weaker' as the session gets closer to the 60 or 90 minute mark - not Matt!
Areas of improvement:
Front desk employee's customer service and organization skills. I was greeted when I walked in with a rushed, "Hi!" When I introduced myself, she responded with a short, "I know." Then asked me if I needed to use the restroom.
As I walked back to the front (after my session) to pay, I inquired about their membership program. I wanted to compare it to the one I already have with another company. She did not explain it - she said that she would email me. Really? Wow! The place was completely empty.
That's not the worse part...I never got an email.
I've done consulting before and it's so sad when business owners don't realize how their employees behave when no one is looking. The front desk position is an extremely vital part of the business. The person you hire is the 'face' of your company. They have the first and last encounters with your clients; therefore, their customer service skills should be solid.
5 stars for Matt and his superb skills, but 2 stars for the front desk (I don't want to ruin IMR's high rating so gave them a 4). Her interactions and customer service skills are below average. The pricing is a little above average, so I expected better. I still would come back because of Matt, but I hope that IMR can train their employees to be more hospitable. How many more memberships are slipping through the cracks because your employee didn't care to follow up or explain the program?
Overall, I still think this is a great business. They have a unique set of offerings: Kinesiology Taping, Therapeutic/Sports/Medical Massage, Assisted Stretch Therapy, Cupping and Infared Sauna treatments
Jayne Y. 3/22/2020
The best experience ever! From the moment we walked in I felt very relaxed. Staff was super friendly and was able to answer any questions I had. Everything was COVID friendly. Masks and temperature checks and limited people in the lobby.
My fiancé and I opted for a canni-bliss couples massage ( most places aren't doing couple massages so a great find ) and a foot scrub. My massage therapist was super friendly and made me feel very comfortable. She asked about how I was feeling that day and if I had any bothersome aches and pains she could focus on. The pressure was perfect and she kept checking on how I was feeling.
The cost was definitely amazing compared to other spas. They offer so many services and I will definitely be coming back to try some of them.